Who we are
We are a full-service agency and content studio dedicated to helping companies thrive through strategy, creativity, technology services, and human talent. We combine the latest technologies with innovative thinking to create outstanding digital solutions for our clients.
Job Purpose
We are seeking a detail-oriented and proactive Quality Assurance Traffic Coordinator to oversee and coordinate the workflow of the Quality Assurance team throughout the direct mail production lifecycle.
This role will maintain a comprehensive view of departmental workloads, create and manage projects and tasks, process incoming work, track revisions, and coordinate internal and external documents through production stages such as mockups, newsletters, print proofs, personalization materials, and inserts.
The ideal candidate is highly organized, comfortable working in a fast-paced environment, and capable of maintaining clear communication across creative, production, quality assurance, and vendor teams.
Job Details
Location: 100% remote, open to candidates based in Latin America.
Schedule: Monday to Friday, 8:00 a.m. to 5:00 p.m., Nicaragua time zone.
Language Proficiency: Spanish: Native. English: C1 or higher in reading, writing, and conversation.
Immediate availability preferred.
Key Responsibilities and Duties
Create, organize, and manage Quality Assurance projects within the designated project management system.
Create and manage tasks for incoming internal work from the Creative Department.
Prepare monthly campaign reports and create tasks for incoming vendor work.
Complete and monitor project milestones to ensure continuous workflow progress.
Maintain clear communication between Quality Assurance, Creative, Production, and external vendor teams.
Review and communicate task progress with internal and external stakeholders.
Proactively identify, escalate, and communicate potential workflow issues, scheduling risks, or production delays.
Track incoming projects, documents, deliverables, and revisions in a timely and organized manner.
Coordinate the intake and movement of mockups, newsletters, print proofs, personalization materials, and inserts throughout the production process.
Work closely with the Quality Assurance Director and Production Directors to prioritize assignments and maintain production schedules.
Attend vendor meetings and document relevant actions, deadlines, and follow-up requirements.
Ensure project records, task details, statuses, and documentation remain accurate and up to date.
Support the Quality Assurance team by maintaining visibility into workload volume, priorities, and upcoming deadlines.
Academic Background
Associate degree in Business Management, Marketing, Project Management, or a related field.
Equivalent professional experience may be considered in place of formal education.
Required Skills and Experience
Professional experience coordinating projects, production workflows, operational tasks, or quality assurance processes.
Experience supporting Quality Assurance, Production, Creative, Marketing, or Project Management teams.
Experience working in direct mail, print production, direct marketing, or related production environments.
Strong organizational and time-management skills.
Experience with nonprofit organizations or nonprofit marketing campaigns.
Experience creating and managing projects in Workfront, Asana, Advantage, Microsoft Project, Basecamp, or similar project management platforms.
Experience coordinating internal departments and external vendors.
Familiarity with campaign reporting and production scheduling.
Experience managing high-volume workflows with multiple deadlines and dependencies.
Excellent attention to detail and ability to manage multiple assignments simultaneously.
Ability to work effectively in a fast-paced, deadline-driven professional environment.
Demonstrated ability to track tasks, revisions, documents, and project milestones.
Strong written and verbal communication skills.
Ability to communicate professionally, clearly, supportively, and constructively.
Proactive problem-solving skills and the ability to work effectively when priorities or requirements are ambiguous.
Ability to collaborate with cross-functional teams and external vendors.
Proficiency in Microsoft Outlook, Excel, Word, and Teams or comparable collaboration tools.
English proficiency at C1 level or higher, Native or fully proficient Spanish.
Nice to Have, Not Exclusive
Project management, operations, quality assurance, or workflow coordination certifications.
Experience with print proofs, personalization files, inserts, newsletters, or direct mail production materials.
Familiarity with document routing, revision control, or approval workflows.
Experience participating in vendor meetings and coordinating external deliverables.
Advanced Microsoft Excel skills.
Core Competencies:
Cultivates Innovation:
Identifies opportunities to improve campaign data processes.
Suggests more efficient workflows and automation opportunities.
Continuously seeks ways to improve data quality and operational excellence.
Collaborates
Works effectively across Operations, Production, and Account teams.
Builds strong relationships through clear communication and reliability.
Supports cross-functional problem-solving.
Manages Complexity
Analyzes large volumes of marketing data accurately.
Identifies inconsistencies and resolves complex data issues.
Prioritizes tasks while maintaining quality standards.
Communicates Effectively
Clearly documents campaign processes and data updates.
Communicates issues proactively with stakeholders.
Maintains accurate reporting and operational documentation.
How to Apply
Candidates interested in coordinating high-quality production workflows and collaborating with multidisciplinary teams should submit an updated CV through the application form available on our careers page.
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