Who we are
We are a full-service agency and content studio dedicated to helping companies thrive through strategy, creativity, technology services, and human talent. We combine the latest technologies with innovative thinking to create outstanding digital solutions for our clients.
Job Purpose
We are seeking a highly organized and detail-oriented Marketing Operations Coordinator to support the end-to-end execution of direct mail campaigns. This position is responsible for coordinating campaign information, maintaining accurate documentation, preparing reports, reviewing creative materials, and performing quality assurance activities before campaigns move into production.
The ideal candidate is comfortable managing multiple priorities, working with detailed information, and collaborating with Account Management, Production, Creative, and Data teams. This role requires strong English communication skills, excellent organizational abilities, and a high level of accuracy.
Job Details
Location: 100% remote, open to candidates based in Latin America.
Schedule: Monday to Friday, 8:00 a.m. to 5:00 p.m., Nicaragua time zone.
Language Proficiency: Spanish, native or fully proficient. English, C1 or higher in reading, writing, and conversation.
Availability: Immediate availability preferred.
Key Responsibilities and Duties
Enter, update, and maintain campaign information within the COMS platform.
Coordinate direct mail campaigns from setup through production and completion.
Prepare, update, and validate campaign performance reports using Microsoft Excel.
Review creative assets for spelling, grammar, formatting, layout, content accuracy, and print specifications.
Perform quality assurance reviews of campaign data, documentation, and creative materials before production.
Track campaign milestones, deadlines, deliverables, and outstanding actions.
Maintain accurate and current project information across campaign management systems.
Confirm postage receipts and organize supporting campaign documentation.
Review invoices and campaign-related charges for accuracy before processing.
Support administrative activities associated with campaign execution.
Collaborate with Account Managers, Production, Creative, Data, and other internal stakeholders.
Identify inconsistencies, missing information, or potential execution risks and escalate them promptly.
Support the documentation and continuous improvement of marketing operations processes.
Ensure all assigned campaigns are delivered accurately, compliantly, and according to established timelines.
Academic Background
Bachelor’s degree in Marketing, Business Administration, Communications, Advertising, Project Management, or a related field.
Equivalent professional experience in marketing operations, campaign coordination, or production environments may be considered.
Required Skills and Experience
At least two years of experience in Marketing Operations, Campaign Coordination, Project Coordination, Account Coordination, Production Coordination, or a similar role.
Experience supporting direct mail, print production, offline marketing, or integrated marketing campaigns.
Experience reviewing creative materials for quality, accuracy, formatting, and production readiness.
Familiarity with campaign management or marketing operations platforms.
Strong Microsoft Excel skills, including data organization, filtering, formulas, formatting, and report preparation.
Professional experience coordinating multiple campaigns, projects, or deliverables simultaneously.
Excellent written English communication and proofreading skills.
Strong attention to detail and the ability to identify inconsistencies in data, documentation, and creative materials.
Demonstrated ability to prioritize tasks and meet deadlines in a fast-paced environment.
Experience maintaining campaign documentation, project records, invoices, or operational reports.
Experience working with project management tools such as Asana. Monday, Jira, Workfront, or similar platforms.
Ability to collaborate effectively with cross-functional and remote teams.
Experience supporting United States-based clients, agencies, or marketing teams.
English proficiency at C1 level or higher, Native or fully proficient Spanish.
Nice to Have, Not Exclusive
Experience using Adobe Acrobat to review, annotate, or validate production files.
Familiarity with postal documentation, postage receipts, print specifications, or mailing processes.
Experience with COMS or a comparable campaign operations platform.
Knowledge of quality assurance workflows within marketing or production environments.
Experience improving operational processes or creating standard operating procedures.
Core Competencies:
Cultivates Innovation:
Identifies opportunities to improve campaign data processes.
Suggests more efficient workflows and automation opportunities.
Continuously seeks ways to improve data quality and operational excellence.
Collaborates
Works effectively across Operations, Production, and Account teams.
Builds strong relationships through clear communication and reliability.
Supports cross-functional problem-solving.
Manages Complexity
Analyzes large volumes of marketing data accurately.
Identifies inconsistencies and resolves complex data issues.
Prioritizes tasks while maintaining quality standards.
Communicates Effectively
Clearly documents campaign processes and data updates.
Communicates issues proactively with stakeholders.
Maintains accurate reporting and operational documentation.
How to Apply
If you are interested in coordinating high-quality marketing campaigns and working with a collaborative international team, please submit your updated résumé through the application form available on our careers page.
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